At SoluWellness, your satisfaction is our highest priority. We believe skincare should be simple, effective, and worry-free — and that includes your shopping experience. If you’re not completely in love with your purchase, we’re here to make it right. Please review our full refund policy below.
All SoluWellness products, including SoluRetinol and any bundled systems, are eligible for refunds under our 60-Day Satisfaction Guarantee.
To qualify for a refund, your items must be returned to our warehouse with their original packaging. Used and opened products are also eligible for return within the guarantee period, because we want you to feel confident trying SoluRetinol for yourself.
You have 60 days from the date of purchase to request a return or refund. If your order arrives damaged or incorrect, please contact us immediately so we can resolve it as quickly as possible.
To start a return, please reach out to our Customer Support Team through one of the following methods:
Email:
Send an email to
support@soluwellness.com
with your order number, reason for return, and a brief description of your
experience.
Please note that all returns must be approved by our support team before sending your items back. We cannot accept returns that arrive at our facility without prior confirmation.
Customers are responsible for covering return shipping costs unless the item arrived damaged, defective, or incorrect. For international orders, the same conditions apply.
Please include a note with your full name and order number inside the package. We recommend obtaining a receipt or tracking number from your post office. A photo of your tracking slip helps us verify and expedite your refund.
Once your return is received and inspected, we will notify you by email. Refunds are typically processed within 5-10 business days after the returned product has been received and approved.
Your refund will be issued back to the original payment method used during purchase (minus the cost of return shipping, when applicable).
If your refund has not appeared after 10 business days, please contact your bank or credit card provider, as processing times may vary.
If your order arrives damaged or defective, we sincerely apologize.
Please contact support@soluwellness.com with your order number and a clear photo of the issue. Our team will gladly send you a replacement or full refund at no additional cost.
We currently do not offer direct exchanges. If you’d like a different product, simply follow the return process for your existing order and place a new one through our website.
We stand behind every SoluRetinol product with our 60-Day Money-Back Guarantee. If you don’t see visible improvements in your skin or simply change your mind, we’ll refund your purchase minus the cost of shipping, no questions asked. You only pay if it truly works for you.
If you have any questions about our refund policy or need assistance with your return, we’re happy to help.
Email: support@soluwellness.com
Thank you for choosing SoluWellness. We’re honored to be part of your skincare journey and are committed to making every experience a positive one.